Voice Interfaces in Everyday Life
summary
Five families get an Amazon Echo for a month while a conditional voice recorder (CVR) saves the minute before and after interactions; researchers collect 833 requests grouped into ~180 sequences (about six hours total, average 2m02s). Data shows Echo use is finely interleaved with family activities (meals, parenting), third‑party skills like Beat the Intro and Quizmaster trigger collaborative repair when the device mislabels instructions as questions, and users iteratively reformulate requests—suggesting request/response design fits real home use better than a “conversational” interface.
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chapters (9)
- 0:00Introduction to study
- 1:29Study background and design
- 3:34Data collection method
- 6:23Family interaction with Alexa
- 8:02Embedding voice in multi-activity
- 10:51Errors in conversational interface
- 13:20Request-response design benefits
- 16:30Key takeaways and conclusion
- 17:14Q&A session
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