Building Momentum: Scaling up Change in Community Organizations
summary
A qualitative study of 10 community organizations in Gothenburg identifies three practical stages of scaling: sustaining, growing, spreading, each with distinct ICT roles and constraints. Organizations use real-time messaging and cloud services and wikis to coordinate, preserve knowledge and reach people, but most lack in-house technical expertise so promising digital ideas remain manual. Key claims: scaling requires different technical and social supports at each stage, resilience-building through face-to-face learning is crucial, and not every activity should or can be scaled.
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chapters (14)
- 0:00Introduction
- 0:22Sustainability in HCI
- 1:10The Dilemma
- 1:56The Transition Movement
- 2:29Why Scaling Up
- 3:17Organisations
- 3:59Characteristics Motivations
- 5:24Findings
- 6:33Keeping the organization running
- 8:30Managing the organization
- 9:44Spreading
- 10:55Implications
- 13:03Acceptance
- 13:43Conclusion
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