~/talk

Opportunities and Design Considerations for Peer Support in a Hospital Setting

on YouTube 17m
Talkat CHI 2017 · 2017-05-06..05-11· [design-collaboration]

speakers

name:Shefali Haldar
links:none on file
name:Sonali R. Mishra
links:none on file
name:Maher Khelifi
links:none on file
name:Ari H. Pollack
links:none on file
name:Wanda Pratt
links:none on file

resources

video:https://youtu.be/poLT9g46y1g
slides:none on file

summary

A mixed-methods study collects 146 survey responses with 131 free-text answers and runs interviews with 12 pediatric patients (ages 7–17) and 3 caregivers using card-based prompts. Analysis surfaces five concrete needs: asking about procedures and meds, learning about providers, reporting/preventing errors, exchanging emotional support, and managing downtime. Results show strong willingness to share advice, favor EHR-driven peer matching, and reveal a split preference between real-time chat for kids and asynchronous knowledgebases for caregivers.

AI-written summary · about

chapters (8)

  1. 0:00Introduction to peer support
  2. 1:54Hospital peer support challenges
  3. 3:17Research methods and findings
  4. 6:12Key themes in peer support needs
  5. 10:12Leveraging electronic health records
  6. 11:37Dynamic peer support preferences
  7. 14:54Designing hospital peer support systems
  8. 15:43Q&A session

related talks

~/search
type to search 6,249 conferences, 138,987 speakers and 185,172 talks
~/help
cmdctrl k
search every conference, speaker and series
/
focus the filter search
h
home
c
conferences
s
speakers
e
series
t
light / dark — the status bar button does the same
?
this help
esc
close this, then clear every filter — or just the search, while you are typing in it

Ignored while you are typing. Pages without a filter rail have no search to focus.