ThoughtCloud: Exploring the Role of Feedback Technologies in Care Organisations
summary
A lightweight Android tablet app called ThoughtCloud collects ratings and optional audio or video, sends uploads to a secure server, and was deployed with two organisations across six events (one-month trial). Out of 169 attendees it records 121 interactions and 45 audio/video messages, surfacing unexpected issues (a bullying report) and powerful individual evidence of progress. The system works as a new feedback channel but requires careful placement, defined staff roles, privacy controls and responsibility for handling sensitive recordings.
AI-written summary · about
chapters (12)
- 0:00Introduction to ThoughtCloud
- 1:00Importance of feedback in care
- 2:26Care sector challenges
- 5:17Designing ThoughtCloud
- 7:48Field trials and interviews
- 9:14Trial events and usage
- 11:42Feedback collection insights
- 12:25Sensitive feedback example
- 14:10System operation concerns
- 14:53Service user’s personal breakthrough
- 16:56Key learnings from ThoughtCloud
- 17:58Acknowledgments and Q&A
related talks
24mOpening up the Design Space of Neurofeedback Brain-Computer Interfaces for Children
22mCommunity Conversational: Supporting and Capturing Political Deliberation in Local Consultation ...
20mThe Value Design brings to the Table
21mCommunityCrit: Inviting the Public to Improve and Evaluate Urban Design Ideas through ...
45mKEYNOTE: Crowdsourcing Hope: Using low code tech solutions to save lives
42mDesigning Compassionate Systems
59mFrom Feedback to Finish: How to Leverage User Focus Groups for Website Design
43mInteractive Storytelling Adventures