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A Real-Time IVR Platform for Community Radio

Talkat CHI 2016 · 2016-05-07..05-12

speakers

name:Konstantinos Kazakos

links:none on file

name:Siddhartha Asthana

links:none on file

name:Madeline Balaam

links:none on file

name:Mona Duggal

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name:Amey Holden

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name:Limalemla Jamir

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name:Nanda Kishore Kannuri

links:none on file

name:Saurabh Kumar

linkedin:saurabh-kumar-saur1202

name:Amarendar Reddy Manindla

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name:Subhashini Arcot Manikam

links:none on file

name:GVS Murthy

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name:Papreen Nahar

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name:Peter Phillimore

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name:Shreyaswi Sathyanath

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name:Pushpendra Singh

links:none on file

name:Meenu Singh

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name:Peter Wright

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name:Deepika Yadav

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name:Patrick Olivier

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resources

video:https://youtu.be/LzRcZwCerXs

slides:none on file

summary

A real-time IVR platform called Sehat ki Vaani connects an Android host app to low-end phones via a FreeSWITCH backend, enabling live community radio on diabetes and maternal health; the team deploys it near Chandigarh with 31 participants and sees more registered listeners and an increase in callers, but faces chaotic overlapping audio, black holes where no callers respond, and a case of a 12-minute wait that causes dropouts. Design lessons: clearer host UI, oral status cues, and prerecording to fill gaps.

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