Tales of Software Updates: The process of updating software
summary
Survey of 307 update stories maps users’ behavior onto six stages: awareness, deciding, preparation, installation, troubleshooting, and post-state, with concrete issues at each stage (battery, disk space, bandwidth, rebooting). A 2014 ad attack shows 300,000 malicious impressions hourly but 27,000 people an hour remain vulnerable because they don’t install updates. Opt-out bundled extras are perceived as “viruses,” causing users to delay updates. Recommendations: make update details discoverable, reduce installation resource demands, and provide easy rollback.
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chapters (6)
- 0:00Introduction to software updates
- 2:12Why users skip updates
- 6:46Update process from user perspective
- 12:51Do updates contain viruses?
- 15:45Recommendations for better updates
- 16:48Q&A session
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