Reflections on Deploying Distributed Consultation Technologies with Community Organisations
summary
Research team deploys three Viewpoint devices (two in supermarkets, one in a library) and later four Viewpoint devices with a touchscreen map and live heat map feedback; community groups set and softened questions (avoiding words like “regeneration” or “pedestrianization”), researchers still shape question form and venue choices, custodians limit placement, and practical barriers (power, space) skew coverage. Data leads the Acorn Road campaign to replace full pedestrianization with a one-way, parking and cycle-lane compromise implemented three years later.
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chapters (11)
- 0:00Introduction and context
- 1:12Civic turn in HCI
- 3:50Viewpoint consultation technology
- 5:13Acorn Road campaign study
- 6:16Amble development trust study
- 8:23Asking the right questions
- 10:53Locating the devices
- 13:03Tensions in civic tech design
- 14:51Gaps between engagement and action
- 15:37Summary and contributions
- 16:19Q&A session
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