Crowd Diversity and Performance in Wikipedia: The Mediating Effects of Task Conflict and ...
summary
Analysis of 5,899 Wikipedia articles links editor composition to article quality using talk‑page message counts as task communication and reverts as task conflict. Contribution diversity (variation in who edits an article) positively predicts quality, both directly and indirectly by reducing reverts, while experience diversity (variation in editors’ total Wikipedia tenure) negatively predicts quality and increases reverts. Both diversities increase talk‑page activity (coefficients ≈ 0.91 and 0.52), and communication mitigates conflict’s harm.
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chapters (12)
- 0:00Introduction
- 0:47Research Question
- 3:25Diversity
- 4:51Tasks Communication
- 5:37Task Conflict
- 6:54Path Model
- 7:18Data Collection
- 8:36Results
- 11:07Conflict Communication and Performance
- 13:30Limitations
- 14:20Conclusion
- 14:35Victoria Bilotti
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