Always On(line)? User Experience of Smartwatches and their Role within Multi-Device Ecologies
summary
Qualitative study of 60 diary participants and 17 interviews finds smartwatches chiefly deliver notifications (users receive ~60/day), owners average 5.5 devices and eight months of use, and over half disable some watch alerts. Smartwatch glances let people read without sending read receipts, prompt short urgent replies, and laptops elicit faster replies than phones. Users create micro-boundaries (social, temporal, digital, physical) and request more fine-grained controls tied to context and device; churn often comes from redundant buzzing across phone, watch, and laptop.
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chapters (16)
- 0:00Introduction
- 0:39Smartwatch User Experience
- 1:40Always Online
- 3:48Methodology
- 4:54Participants
- 5:42Notifications
- 6:53Finegrained controls
- 7:50Controlling notifications
- 8:21Notification settings
- 8:48Awareness queues
- 9:26Mental models
- 10:58Urgent Messages
- 11:48NonUrgent Messages
- 12:51Micro Boundaries
- 13:58Moving Forward
- 14:27Conclusions
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