WhatsApp is for Family; Messenger is for Friend": Communication Places in App Ecosystems "
summary
Ecosystems of similar messaging apps shape who appears where and how relationships behave: an interview study of 18 participants uses a critical-incident method to show people deliberately distribute contacts to avoid "contamination," using lies, cross-app replies, not saving numbers, or archiving threads. The paper defines communication places (membership rules, perceived purpose, emotional connotation), documents harms like stress and fractured ties, and proposes concrete fixes: multiple app instances, movable conversation histories, and cross-app access to features.
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chapters (8)
- 0:00Introduction to communication apps
- 1:53Ecosystem of communication apps
- 3:37Context distribution strategies
- 7:05Communication places defined
- 9:11App vs relationship limitations
- 11:38Design solutions proposed
- 13:21Summary and implications
- 14:23Q&A session
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