Utilizing Experience Goals in Design of Industrial Systems
summary
Introduces experience goals as a concrete technique embedded into existing industrial design processes across four cases in three metal companies, with researchers co-working on investigation, design and evaluation activities; methods include vision workshops, kickoff sessions and using goals as evaluation criteria. Claims the goals are simple yet powerful for aligning teams and keeping emotional aims alongside functional requirements. Notes practical problems: mapping abstract goals to concrete solutions and evaluating experience with early prototypes. Outcomes include remote operation of cranes deployed and two of four products on the market.
AI-written summary · about
chapters (7)
- 0:00Introduction and motivation
- 1:31What is experience design
- 4:53Industry challenges in experience design
- 9:18Radical ideas in academic approach
- 11:27Case studies in heavy industry
- 16:56Results and lessons learned
- 18:02Conclusion and Q&A
related talks
45mThe Experience of Experience Design
22mEngineering Intuitive Experiences
35mHigher Expectations And More Opportunities
41mMapping Experiences: From Insight To Action
47mDesign is bedded in the boardroom
31mDesign as Organizational Capability
28mJourney from Design Afterthought to Design First
32mPairing with designers to create a seamless user experience