Healthcare Needs a Redesign
summary
Argues that quality healthcare equals designed healthcare and outlines concrete tools: a community-mapping triage tool that tells who to see, when, and typical costs; a D-card doctor profile with calendar, inventory APIs and a kayak-like search to find available clinicians and vaccines; match.com-style personality matching and integrated patient profiles linking Foursquare, DailyBurn, sleep data. Starts by building the triage product and proposes protocol-sharing, electronic orders and opt-in rollouts rather than universal mandates.
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chapters (10)
- 0:00Introduction
- 0:32Healthcare is undesigned
- 1:04Customers are everyone
- 1:24How can we design healthcare
- 2:40How to match up who you need with you
- 2:58Whos best for you
- 3:17Matchcom
- 3:27Dr Profile
- 4:33Visit Experience
- 8:10Doctors Order Services
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