The Digital Trust Gap: How Cyber Pros Break Silos to Advance Digital Trust
summary
ISACA reports that 76% say digital trust matters but only 76% important 12% act, and surveys show 10% reported privacy breach 20% unknown, with lack of staff and training as the top obstacle. The claim: building cross‑functional teams (DevSecOps, legal, CX, assurance) plus KPIs/KRIs, tabletop exercises and transparent incident processes measurably raises reputation and revenue. A new Digital Trust Ecosystem Framework maps to NIST and ISO27001 with four nodes (people, process, technology, organization) and six domains to operationalize trust.
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chapters (18)
- 0:00Introduction and speakers
- 1:28What is digital trust
- 3:16Trust beyond security
- 7:48Digital trust in transformation
- 9:37Tone at the top matters
- 10:42Research findings on trust
- 15:14Barriers to digital trust
- 16:17Privacy breaches and SEC rules
- 20:12Digital Trust Ecosystem Framework
- 23:40Breaking organizational silos
- 26:10Cross-functional teams
- 29:18Measuring success
- 34:12Leading cross-functional teams
- 39:31Building leadership skills
- 44:45Importance of presentation skills
- 45:47Next steps and resources
- 48:58Q&A on trustless ecosystems
- 50:00Q&A on tabletop exercises
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