Certified Coach Approach: Enhancing Cyber Resilience for Water Utilities
summary
CRI rolls out a Certified CRI Coach pilot for water utilities that focuses on four concrete controls — Passwords+, automatic updates, phishing and removable media — using free downloadable videos, weekly Phishing Friday tests and a playbook with worksheets. Field pilots show completion rates rising from 30% (outreach) to 47% (incentive) to 78% completion with coaches. One coach manages one coach per 10 entities over about six to eight weeks, and verified certification requires a signed attestation plus a virtual review of artifacts.
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chapters (10)
- 0:00Introduction
- 1:45Cyber Readiness Institute
- 8:50Cyber Coach Certification
- 13:15Pilot programs research
- 20:00Water utilities case study
- 26:05Q&A pilot logistics
- 31:34Certification process
- 34:25How to participate
- 40:05National security resilience
- 46:10Q&A expansion
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