Copilot Studio: Guiding Your Chatbot Takeoff with AI Aviation!
summary
Built a live SQLBits chatbot using Copilot Studio that ingests the SQLBits website, Word docs and FAQs, answers low‑to‑medium complexity questions, and returns source links; setup takes about a minute with five minutes for background indexing and a short publish step that embeds via an iframe. It replaces inconsistent outsourced support (about 20–30 outsourced agents previously), reduces repetitive volunteer workload, and is working in production answering location, childcare and travel queries while allowing manual override topics and strictness controls.
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chapters (14)
- 0:00Copilot Studio & AI Aviation
- 1:13Introduction
- 2:18Flight plan overview
- 3:02SQL bits challenges
- 4:06Chatbots for support
- 5:52What is Copilot
- 8:00Copilot Studio features
- 10:27Demo setup
- 12:37Testing chatbot
- 14:48Refining responses
- 16:50System topics & boosting
- 18:15Publishing chatbot
- 19:21Top tips
- 20:00Q&A
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