Building Intelligent Enterprise-Grade Help Desk Bots using Conversational AI
summary
Shows how to build an enterprise help‑desk bot using Microsoft Bot Framework, Azure Bot Service, Cognitive Services and QnA Maker, crawling a public site to generate 333 Q&A pairs and publishing a working bot that’s testable in a web chat and deployed to Microsoft Teams. Demonstrates creating the bot with zero lines of code via QnA Maker and Power Virtual Agents, notes you can download C# source for custom logic, and explains hosting and channel options and tradeoffs.
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chapters (10)
- 0:00Introduction and speaker intro
- 3:37Why enterprise bots matter
- 8:28Microsoft AI stack overview
- 12:20Bot frameworks and services
- 18:00Microsoft Bot Framework deep dive
- 25:03Demo: QnA Maker and bot creation
- 39:03Bot deployment and channels
- 44:11Power Virtual Agents vs Bot Framework
- 45:14Key takeaways and resources
- 45:36Q&A and closing
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