Community and Empathy
summary
Argues for concrete empathy practices: measure what matters and track outcomes, use the Holmes-Rahe stress index to remember everyone is under extra stress, and reward behavior because one negative interaction takes five positives to overcome. Recommends private spaces for sensitive work, prioritizing privacy over surveillance, preferring voice calls or video to resolve text-tone confusions, sending simple handwritten thank-you notes, and learning new channels like Twitch streaming to meet people where they actually gather.
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chapters (19)
- 0:00Intro
- 2:05Halfway through 2020
- 3:15Being human
- 3:52The pandemic
- 4:51US racism
- 5:42Opensource communities
- 6:12Seeking new perspectives
- 7:21Learning and growing
- 8:02Metrics
- 8:47Building new skills
- 9:25Listening
- 10:28Empathy
- 11:25Tone
- 14:12Chopping Wood
- 17:12Social Connections
- 18:36Privacy
- 20:29Conclusion
- 22:56Questions
- 26:52Use communication
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