C in CRM stands for Community: the DevRel way
summary
Argues for treating C as Community Relationship Management and shows a working stack: Grimoire Lab + CHAOSS metrics + the Sorting Hat identity-merger, with integrations across about 30 platforms. Presents an open-source toolkit and dashboards that combine Slack/Discourse activity with GitHub contributions to classify users → contributors → maintainers. Describes a Chef case where those dashboards reveal community pathways and drive a strategy that measurably grows the developer/contributor population.
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chapters (8)
- 0:00Intro
- 0:34What does DevRel do
- 2:23Goal of DevRel
- 5:39Key Point
- 5:59Developer Journey
- 6:37Mentoring
- 12:26Jeff
- 14:44Conclusion
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