Video
summary
Cumulus rethinks enterprise UX by running 600+ user interviews before shipping, breaking big features into six incremental releases (example: capacity history rolled out over 72-hour, 30-day, 52-week steps plus API and hover details), and shipping production updates on a two-week release cadence. Teams experiment with rotating engineers, a dedicated UX island, and finally two mission-aligned subteams co-located with engineers; outcome: a 2015 SUS of 89.6, shorter feedback loops, lower support costs, and frequent, small usable deliveries.
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chapters (8)
- 0:00Start
- 5:25COMMAND LINE
- 5:38WEB-BASED UI
- 11:30THE QUMULO WAY
- 12:21Building a product is like a conversation between users and engineers
- 24:12LEARN & SHARE
- 25:58DESIGN & TEST
- 55:51SPECIFICATIONS
