UX in the Enterprise
summary
Consulting projects show enterprise UX wins by matching cultural and technical roadmaps, with a concrete example: a global finance client gets a 10-year roadmap tying cultural change to platform upgrades, and swapping drives yields a solid-state drives cut boot time to 4.5 minutes metric that justifies hardware spend. Pilots letting new hires use limited external social tools surface measurable retention gains after a 40% attrition spike. Deliverables include story maps, hassle maps and phased builds for a loan‑processing system and a 250,000‑user BAE collaboration rollout.
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chapters (9)
- 0:00Introduction and background
- 5:36Enterprise UX challenges
- 13:23User pain in enterprise tools
- 18:42American Express case study
- 23:04Solving enterprise problems at scale
- 29:11Empathy for all stakeholders
- 34:12The UX trifecta in enterprise
- 37:06Design as facilitation
- 40:23Challenging the status quo
