UX in an Agile Process
summary
Case study of building Danske Bank’s mobile apps with a time‑boxed proof-of-concept: 2.5 months to size the project, UX planned one sprint ahead in two‑week sprints, and a middleware hookup to existing back end. Security uses two‑factor login and delayed strong auth for transfers, testing relies on 50 dedicated bank testers plus anonymized system data and automated rigs from the spin‑off LessPainful to run many phones. Implemented photo‑recognition for bill payments, ships on schedule, hits ~750,000 downloads, 3.6M logins/month and outperforms competitors.
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chapters (12)
- 0:00Start
- 6:28Core Values
- 7:47Case Characteristics
- 9:35Functionality Well-defined
- 11:17SCRUM
- 19:24Time planning
- 21:15Proof of Concept
- 28:03Design Process
- 33:35Design Versions
- 37:30Using the Platform
- 39:02Testing Challenges
- 45:49Timeline
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