UX research in a huge agile project
summary
A new responsive e‑banking platform is built across four countries with 45 sprints planned and releases roughly every 5–7 sprints; two internal releases already run. UX work compresses into sprint cycles using quick lab tests, online surveys, day‑in‑life interviews and a standby pool of employee testers, producing data‑driven personas (Adam, Alice, Robert) and concrete fixes. Early problems — low‑quality user stories, no prototypes, slow feedback — are solved by tighter acceptance criteria, iterative testing and 900 customers tested across internal and external releases.
AI-written summary · about
chapters (9)
- 0:00New e-banking platform
- 2:54Adopting agile at scale
- 3:35Early project problems
- 5:05Data-driven personas
- 9:19Effective user stories
- 9:40Testing without prototypes
- 10:26Research in sprints
- 13:15Tracking customer feedback
- 14:41Project solutions
related talks
56mUX in an Agile Process
36mMixing Lean UX & Agile Development
41mIntegrating User Experience and Agile
24mOvercoming Resistance: UX Practices in Agile Teams
24mPanel Talk: Integrating UX for Improved Product Development
49mUX and an Agile Development Process
53mThe UX of UX: Building a Culture of UX
22mUX crash course - What is good UX about?