Love, Patterns, Inclusiveness And Creativity. Design At Microsoft
summary
Argues that start at the edges inclusive design uncovers larger opportunities: Skype Translator grows out of accessibility work and Microsoft runs experiments where AI-powered email summarization and categorization cut cognitive load for screen‑reader users and for people with ~9,000 unread messages. Presents concrete process steps for inclusive design, cites a Google study linking equal voice to top team performance, and promotes abductive reasoning as the creative logic that yields actionable product visions rather than feature bloat.
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chapters (28)
- 0:00Intro
- 7:08Passion
- 8:56Energy
- 9:30Creating great products
- 13:18Im not the customer
- 14:36Functional aspects
- 15:31Love is reciprocal
- 15:56Invest in the product
- 16:59Zig Ziglar quote
- 17:35Inspiration point
- 18:23Patterns
- 22:22Patterns and Patterns
- 26:15Emergent Ideas
- 27:13Landscape
- 27:33Ecology
- 28:25Microsofts mission
- 29:04Inclusive design
- 29:49Vint Cerf
- 30:17Skype Translator
- 30:35Cognitive Load
- 34:19Inclusive Design Process
- 34:43Biases
- 36:32Dissonance
- 37:07Creativity
- 37:41Deduction
- 38:01Induction
- 38:30Abduction
- 42:38Stop with it
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