Don’t Make Me Think – Q&A
summary
Recommends running three participants once a month usability sessions in a nearby room, bribing attendance with good snacks and a fixed day (eg third Thursday), paying participants about $30–$150 each so a session costs ~$90–$450. Observers immediately write three problems per participant (max nine), then a post‑test debrief picks three priorities and defines month‑long, incremental fixes. Advocates lean, formative tests early and remote testing as viable, and strict facilitator discipline: keep quiet during tasks, probe only afterward.
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chapters (15)
- 0:00Intro
- 0:44Toms favorite tip
- 3:20Steves favorite tip
- 5:47Meeting reminders
- 7:55Crosscheck
- 13:29Creep
- 13:44Usability tests
- 14:14More money
- 15:14How much does it cost
- 17:09Whats the worst thing you can do
- 19:06Last minute testing
- 22:12Remote testing
- 29:24Integrating usability into technical consulting
- 35:04Dont make me think methodology
- 40:34Dont make me think evaluation
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