Video
summary
Large-scale EU web consolidation tackles 500+ sites and 42 siloed departments by running an 8000-task audit reduced to 77 using the top tasks methodology, then polling 107,000 respondents (45,000 volunteers for follow-up). A 30-person team spends three months mapping pages three levels deep to tasks, yields a ranked task list that shows 80% of visits are work-related, creates a component library and a locked beta, and spins a fast-track migration to retire old CMSs while political approval and governance remain stuck.
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chapters (23)
- 0:00Introduction
- 4:57The silos
- 6:09The briefing
- 6:59The research
- 10:14Stakeholder involvement
- 11:06Working with governments
- 11:54Scope
- 13:35Digital maturity model
- 14:52Bottom up approach
- 15:42Top tasks methodology
- 19:18Change management tricks
- 21:38Top tasks
- 22:54Findings
- 25:00Common Architecture
- 25:25The Top Down
- 26:29Success
- 27:49Unexpected Consequences
- 28:44Political Pressure
- 29:23Research Information Architecture
- 31:24Beta HMM
- 32:31Fast Track
- 34:22Questions
- 36:01No Decider
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