Facebook Messenger and bots
summary
Messenger claims 1.2 billion users and notes 20 million active businesses (60 million businesses on Facebook total), is testing a Discovery tab and inbox ads that open threads, and refuses to take a cut of payments while partnering with payment providers. Bots are framed as task automators (FAQ handling, opening hours) not humanlike AIs; the bot platform launched a year ago. M is a human-powered AI platform (Delivery.com as a third‑party) focused on text first; secret conversations use Signal-grade encryption.
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chapters (11)
- 0:00Introduction and welcome
- 0:22Messenger as a WeChat model
- 2:28Connecting people and businesses
- 5:42Advertising in Messenger
- 7:51Privacy and targeted ads
- 9:55Customer service vs entertainment ads
- 11:40Bots one year later
- 14:09M AI assistant and bots
- 16:57Utility and user acceptance
- 18:00Voice vs text with M
- 20:06Q&A or closing remarks
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