The evolution of conversation: Facebook's Stan Chudnovsky
summary
Argues that customer–business chat will migrate to Messenger, with hybrid bot→human handoffs and statistics: 100,000 developers building conversational UIs today. Announces Messenger Platform 2.2 and a plug-in for websites that starts a thread on a site and continues in Messenger, plus expanded NLP to Portuguese and French to make bots understand more. Mentions live rollouts: UK person‑to‑person payments and a refusal to use device microphones for ad targeting.
AI-written summary · about
chapters (14)
- 0:00From Cold War to Silicon Valley
- 1:15Messaging platforms future
- 2:39Bots in Messenger growth
- 4:50Multilingual NLP expansion
- 5:11Messenger Platform 2.2 launch
- 7:41Ethical considerations in bots
- 8:44Addressing microphone myths
- 11:12Facebook’s role in society
- 12:59Security and propaganda challenges
- 14:47Balancing free speech and safety
- 16:33Plan for two billion users
- 17:37Digital wallet in Messenger
- 19:46Keys to Silicon Valley success
- 21:14Closing remarks
related talks
20mFacebook Messenger and bots
50mThe Art of Coding a Conversation: Designing Bots
20mBots: What are they good for?
55mConversation Is the Next Big Interface
27mA primer to write a conversational chatbot
01h 06mHow to Build Conversational Apps and Multichannel Intelligent Bots
55mEnterprise Chatbots (using messaging and AI to build novel user interfaces for work)
54mChatbots: The hype, challenges and opportunities