Inside Out: Security Designed With, Not For
summary
A Cisco accessibility research program uses Wizard of Oz testing plus usability sessions with screen readers, voice control, and screen magnification to test Duo Mobile 2FA flows and finds three concrete failures: rigid 2FA options that force fallback, verbose or mis-labeled tool tips that break voice control, and large whitespace that loses users at 20x magnification. The program documents fixes, shows clips where users choose workable options, and cites broad impact like 85% of Netflix users adopting captions as an inclusion multiplier.
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chapters (6)
- 0:00Introduction
- 3:23Accessibility beyond compliance
- 7:17Solving for one extends to many
- 13:36Usability testing stories from Duo Mobile
- 20:51Accessibility as security baseline
- 21:56Key takeaways and call to action
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