Involving People with Disabilities in UX Research
summary
Practical findings from contextual inquiries and lab usability tests: recruitment and logistics use advocacy partners (Carroll Center), Evernote plus voice memo for redundancy, HDMI mirroring to record mobile screens; tests reveal that swipe gestures break with VoiceOver, dictation often outperforms keyboard entry, and print views ignore text zoom so printed itineraries are unreadable. Design fixes that actually matter: consistent control placement, avoid burying alerts on the right, prefer colored panels over subtle whitespace, and treat slow load times and focus resets as real accessibility failures.
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chapters (5)
- 0:00Introduction and context
- 2:19Contextual inquiry interviews
- 11:58Usability testing logistics
- 26:33Key design insights
- 53:51Conclusion and Q&A
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