Like It Or Lump It: Social Media And Users With Motor Impairments
summary
PhD fieldwork combines interviews, observations and corpus analysis—downloading half a million tweets, 481 Facebook comments and 13,000 likes—to show frequent, staggered UI rollouts break learned tasks for people with motor impairments (logout button moves cause panic; removed accessible features force caregiver handoffs and privacy loss). A practical five-step change process (knowledge, rapid full rollout or short staged unfreeze with an overlap, persuasion/consultation, refreeze, and post-change followup) is proposed and proven usable in Flickr pilots but routinely ignored by major platforms.
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chapters (11)
- 0:00Start
- 1:53CP stories
- 4:23Impact (2)
- 7:40Monitoring real change
- 9:06QUICK: sentiment
- 11:41QUICK: problems
- 12:07QUICK: User acceptance
- 16:075 Step Process for Change
- 32:40FAQ
- 35:39THANK YOU!
- 41:32Example (1)
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