Fixing Frustrating Design Patterns in 2021
summary
Surveying dozens of usability tests and interviews reveals concrete fixes: a birthday picker that previously takes 53 seconds to use, carousels where slides 2–5 get only 2-3% clicks, and disabled submit buttons that silently lose customers. Implementations that work include large tap targets and pause controls (7s min), thumbnail or labeled steppers instead of dots, making “disabled” actions focusable or providing a “let us know” modal, combining infinite scroll with “load more” + URL updates via the history API to preserve shareable state and improve metrics.
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chapters (10)
- 0:00Introduction
- 1:25Frustrating design patterns today
- 8:25Interviewing users for frustrations
- 11:32Fixing carousel patterns
- 24:10Improving infinite scroll
- 33:13Hidden costs of disabled buttons
- 42:18Rethinking inline validation
- 48:13Design principles for less frustration
- 52:26Flipping patterns to positives
- 53:15Q&A
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