How to change processes yourself
summary
Practical method for internally changing business processes without hiring external consultants: use simple questions and small-group exercises to surface hidden problems, interdepartmental communication bottlenecks, and separate real issues from common misconceptions. Also examines how the millennial generation influences the evolution of business processes.
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chapters (9)
- 0:00Business processes intro
- 3:21Signs to change
- 8:23Defining processes
- 13:22Planning transformation
- 22:48Off-site brainstorming
- 34:39Problem types and solutions
- 41:53Intention and breakthrough
- 46:05Results and effects
- 51:03Q&A
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