Change Management for Humans
summary
A practical playbook for actually getting people to change: run stakeholder interviews to capture who uses the old wiki (consultants, sales, support) and what is nonnegotiable, avoid breaking others by mapping must-haves versus nice-to-haves, surface the real risks (security, compliance, or the “waking-up-at-2am” tiger), prototype and show a relatable user like Mike doing the steps, record a hands-on training video for multiple learning styles, measure adoption with simple metrics and schedule regular backlog grooming so the change stays live.
AI-written summary · about
chapters (7)
- 0:00Introduction and motivation
- 3:57Stakeholder interviews first
- 11:45Terrifying Tigers and emotional impact
- 17:47Start with the puppies
- 22:35Make it intuitive and simple
- 25:50Commit to long-term adoption
- 27:44Reminder for change adoption
