Change Management for Humans
summary
Argues that changes fail unless they follow the CAR steps: Awareness, Desire, Knowledge, Ability, Reinforcement. Describes doing stakeholder interviews, live hands-on labs and recorded walkthroughs, pairing with Docs and a “therapy kitten” troubleshooting page to reduce impostor syndrome. Gives concrete builds: a Facebook‑Wikipedia style customer wiki that collapses because overlooked stakeholders, and an HR tool that mostly succeeds except for a flaky manager‑approval flow. Says metrics and onboarding keep adoption alive.
AI-written summary · about
chapters (18)
- 0:00Introduction
- 0:50The origin of this talk
- 2:14The Car Method
- 2:58stakeholder interviews
- 4:32openended questions
- 6:07follow up with stakeholders
- 8:11trade offs
- 10:32roll out
- 11:55Tigers
- 13:11Puppies
- 14:01SelfIdentity
- 15:15Never Start Here
- 17:34Fight Your Inner
- 19:30Be Like Mike
- 20:21Clear the Path
- 21:17Impostor Syndrome
- 23:05Reminders
- 24:27Onboarding
