Change Management for Humans
summary
Describes using the ADKAR model to roll out practical changes: run stakeholder interviews, lead with the emotional tigers vs puppies case for urgency, build a small pilot (a wiki/Facebook hybrid that initially fails because new stakeholders were missed), teach via a recorded hands-on class, remove friction so people feel capable, measure adoption with simple metrics, iterate quickly, and decommission old workflows once new usage climbs. Concrete examples include a failed wiki migration, an HR timesheet UX fix, and a consultant desk move.
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