Change Management for Humans
summary
Uses the ADKAR steps: get people aware of the real risk, build desire by showing the personal wins, delay detailed knowledge until after buy‑in, make the change able by clearing friction, and reinforce with reminders and metrics. Gives concrete cases: a wiki‑replacement dies because HR/engineering weren’t interviewed; an HR tool wins because end users find it intuitive while managers needed hidden knobs documented. Recommends pilots, evangelists, follow‑ups, onboarding hooks and a clear end‑of‑life for the old way.
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chapters (18)
- 0:00Intro
- 0:58Change is constant
- 2:09Change management frameworks
- 3:20stakeholder interviews
- 5:17What impacts you
- 6:57Any change should be fallible
- 7:56Build evangelists
- 10:50Start with Tigers
- 11:48Charts
- 13:51Data Quality
- 14:41Easier Work
- 16:02Knowledge
- 18:57Ability
- 19:44Clear the Path
- 20:39HR Tool
- 22:59DevOps
- 25:43Recap
- 26:17Outro
