Making Money with Data Science
summary
Company develops a customer-facing feature that reduces alert noise by using supervised classification and implicit feedback rather than rules, prototypes a time-based grouping UI, and tests it on PagerDuty-scale data: about 315 million incidents, 589 million notifications, and 1.7 million users. Labeled examples are scarce (28,000 manual merges <0.01% of events), so the team relies on behavioral signals, measures precision/recall and latency, and trades model complexity for explainability and operational SLAs.
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chapters (7)
- 0:00Introduction to alarm fatigue
- 3:06Finding customer pain points
- 7:43Vision for data science solution
- 11:13Machine learning fundamentals
- 16:46Prototyping and failure
- 22:24Measuring success and explainability
- 25:54Key takeaways for profitability
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