How to Make On-Call More Humane…..and human
summary
Claim: on-call becomes actually humane by changing what alerts say and who gets them. Use roleplay alerts to rehearse real wakeups, include who/what/when/where/why and a timestamp, and route pages to the service owner so only the responsible person is paged. Stop sending default, non-actionable pages; push low-priority signals to use Slack for low-priority and set escalation rules to route to owner so interruptions only happen when someone can fix something.
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