Create a fully functional support bot in less than 10 minutes
summary
Demonstrates building a working support bot in under 10 minutes using CoPilot Studio and Power Automate flows: disable authentication to make it public, add a file plus xbox.com as knowledge sources, edit the Conversation Boosting topic to force 40-word summaries and “speak like a pirate,” create an adaptive card for escalation, call a flow that sends an email and creates a case, publish to channels and a demo site, and verify responses cite sources and a promised two business day reply.
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chapters (8)
- 0:00Setting up the chatbot
- 1:00Configuring authentication
- 1:43Adding knowledge sources
- 2:41Customizing conversational AI
- 4:12Creating escalation form
- 5:54Integrating automation flow
- 7:20Finalizing chatbot appearance
- 8:35Publishing and testing
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