The mechanics of how Copilot for Microsoft 365 works - the latest updates and
summary
Explains that Copilot for Microsoft 365 pairs a pretrained LLM with a retrieval layer and Microsoft Graph to augment prompts with web, SharePoint, OneDrive and email content; session history is sent with each prompt but not absorbed into model weights and can be saved for audit; demonstrates generating a near-complete KB article by merging two docs plus internet sources and shows Copilot extensions, connectors and plugins that let the system take actions like updating articles or closing tickets retrieval-augmented generation Copilot extensions session history
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chapters (6)
- 0:00Copilot for Microsoft 365 intro
- 1:13LLM knowledge gaps
- 3:39Retrieval augmented generation
- 6:25Microsoft 365 data integration
- 9:55Custom Copilot extensions
- 12:22Further learning resources
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