The Acceptance - Tolerance - Model
summary
Model maps behavior into three zones (acceptance, tolerance, resistance) and four intermediate layers so teams can pin concrete actions to conflict risk: supportive, questioning, ignorant, endangering. Uses a printable canvas and a simple post‑it exercise (volunteers place scenarios: late to daily = questioning, deploying untested code = disputed, PO adding a story mid‑sprint = friction) to reveal hidden grievances, surface intent, and guide whether to adapt perception, change behavior, or rebalance team composition.
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chapters (12)
- 0:00Intro
- 4:05Team Values
- 5:10The Model
- 8:40Examples
- 12:50Resistance
- 16:50Problems in the team
- 18:35Scenarios
- 23:20Conflicts
- 26:00Conclusion
- 26:30How to prepare the scenario
- 29:20Minimum level
- 34:30Real examples
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