Difficult conversations in uncertain environments
summary
A presentation about handling difficult conversations in uncertain, knowledge-work environments, arguing that team problems usually stem from poor communication rather than technology. It introduces a simple coaching-based toolkit focused on people to move beyond roles, build healthier conversations, reduce emotional toxicity, and develop communication skills to overcome barriers and face difficult conversations.
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chapters (10)
- 0:00Introduction
- 3:14My role as facilitator
- 10:44Preparing difficult meetings
- 13:33Coaching tools for conversations
- 20:15Legitimizing emotions
- 22:47Giving feedback
- 26:13Storytelling in communication
- 29:25Positive language
- 34:25Active listening
- 38:45Closing reflection
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