Effective Cross-Functional Communication
summary
Practical playbook showing ground rules and repeatable tactics: assume positive intent, take responsibility for both sending and receiving messages, and treat conflict as inquiry not advocacy. Introduces a four‑quadrant framework (actual vs perceived disconnect) and the three DISA’s for remote work: disengagement, distraction, distrust. Offers concrete moves — kickoff/retro rituals, read back what I hear you saying, written confirmations, and simple examples (pizza pickup and furniture buying) to expose hidden assumptions.
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chapters (7)
- 0:00Introduction and team backgrounds
- 2:28Communication ground rules
- 10:58Disconnect points in projects
- 16:40Remote communication challenges
- 20:34Recognizing bad communication patterns
- 25:39Recap and key takeaways
- 27:03Q&A on persistent miscommunication
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