Steps to lead difficult conversations
summary
A workshop presenting seven concrete steps to lead difficult conversations, focused on personal mindset, self-management tools, and a step-by-step method to structure conversations that create psychological safety. It also covers how to build and maintain a safe team environment, and the content can be adapted to fit different time slots (originally two hours).
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chapters (22)
- 0:00Welcome and group energy
- 1:28Personal grief experience
- 3:16What are difficult conversations
- 5:46I-statements and labels
- 7:14From difficult to awkward
- 7:35Continuous improvement mindset
- 8:58MAIN SET framework principles
- 11:30Building shared alliance
- 13:16Empathy and respect exercise
- 16:48Empathy and self-awareness
- 17:30Courage to give feedback
- 18:35Solution-focused approach
- 20:43Karpman drama triangle
- 24:12Exiting the drama triangle
- 26:40Feedback as a gift
- 28:08Nonviolent communication steps
- 30:38Facts exercise practice
- 33:46Exercise analysis in pairs
- 36:15Movie conflict example
- 40:57Lack of transparency consequences
- 43:48Gift metaphor in breakups
- 44:30Summary and closing
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