Debugging Difficult Conversations - Or "How not to chicken out"
summary
Practical steps to stop avoiding hard work conversations: adopt mindset and preparation as the core framework, run four prep questions — why is it in my best interest, why is it in theirs, why is it in the team’s, and what happens if I don’t — and use a logistics worksheet (what, who, when, where). Gather data vs opinions, list likely objections, add error bars to estimates, check intent to avoid manipulation, and remember ignoring issues can blow up (example: a neglected problem costing €12,000).
AI-written summary · about
chapters (8)
- 0:00Introduction
- 5:45What makes conversations hard
- 15:06Ignoring problems worsens them
- 20:13Comfort vs confidence in tough talks
- 23:03Mindset and preparation for difficult conversations
- 31:58Applying skills beyond work
- 39:24Stop prepping start talking
- 46:10Q&A
related talks
57mDebugging Difficult Conversations - Or "How not to chicken out"
47mCrucial Conversations: tools for handling difficult conversations
45mSteps to lead difficult conversations
36mDifficult Conversations
41mDifficult conversations in uncertain environments
44mFacilitating Difficult Conversations
37mFixing the mistakes we -all- make as developers, leaders and teams
29mNobody Expects an Inquisition!...