Build AI-assisted communication workflows for customer engagement

on YouTube ↗31m

" summary

Azure demonstrates building a working AI-assisted contact flow using Azure Communication Services plus Cognitive Services, Event Grid and dev tunnels: an app receives a PSTN call, uses the call automation APIs to play TTS, the Recognize API for free-form speech, calls Azure OpenAI or LUIS for intent, records media to Azure Storage, and transfers to Microsoft Teams integration when needed. The demo books a replacement flight, escalates a pet-reservation question to an agent, and records successfully.

AI-written summary · about

" chapters (7)

1. 0:00Modern customer engagement
2. 2:47Call automation overview
3. 5:25AI and teams integrations
4. 6:56Designing calling workflows
5. 11:31Partner case study
6. 15:31Technical demo and walkthrough
7. 25:48Recap and conclusion

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