It Didn’t Sound Good with My Cochlear Implants: Understanding the Challenges of Using Smart ...
summary
Researchers conduct 4 in-depth interviews and survey 73 DHH participants, finding high daily SA use but concrete barriers: high-pitched default voices often fall outside users’ audible range and misalign with hearing aids, devices miss commands when hearing aids are off, and smartphone SAs fail in noisy public settings. Error indicators are unclear and lights are vague, causing repeated prompts and unsafe driving interactions. Recommendations include a pitch-frequency test calibration tied to audiograms, Bluetooth piping, keyword emphasis, and better visual and light feedback for actionable error messages.
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