What it Takes to Make Your Digital Accessibility Program Vision a Reality
summary
HSBC frames a clear goal — “world’s most digitally accessible bank” — and reports concrete wins: a global footprint of 225,000 employees serving 40 million customers, trained 10,000 staff last year, an apprenticeship pipeline that starts with three neurodivergent/disabled recruits, and a public Train 1000 program to give away training. Product changes include a sonification chart in mobile banking and a shared accessibility hub; independent reviews rank HSBC first in 11 of 13 top markets.
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chapters (10)
- 0:00Introduction and welcome
- 1:26HSBC's accessibility journey
- 3:53Building culture for accessibility
- 7:55Scaling training and impact
- 10:25Regulation and competitive edge
- 14:24Global opportunities ahead
- 17:22Customer stories that inspire
- 23:58Community building initiatives
- 29:21Advice for accessibility leaders
- 36:07What's next for HSBC
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