Building Your Program Through Metrics and Storytelling
summary
Explains how to use data you already have to drive decisions: break dashboards into automated guided manual columns, run quick samples to estimate site exposure and assign an 85% confidence to early numbers that tighten with time, and compare tools (DK dev tools vs a homegrown scanner) with head‑to‑head tests. Shows concrete wins: clearing 17,000 defects (20% of technical debt) in two weeks, a form conversion jump from 24% to 87% that maps to ~$1.8M, and cost estimates reconciled to within $100.
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chapters (6)
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