Measuring and Benchmarking Accessibility
summary
Uses CBC production data and concrete metrics: content vs container, 11% guests with disability (Oct–Dec 2023), recurring usability tests every three months, and a seen correlation of task completion falling 100→40→100 while issues track inversely. Automated tools (Siteimprove) surface less than half of problems, so manual testing and Fable Tech Labs’ accessibility usability scale plus user sessions are required. Example operational wins include reducing issues 13→0 issues and supplier requirements like a 95% accessibility goal and contractual testing/reporting.
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chapters (14)
- 0:00Introduction and context
- 3:13Content versus container
- 5:17Defining goals and metrics
- 15:14Usability and testing methods
- 25:04Challenges in measurement
- 27:01Benchmarking accessibility
- 28:36Case studies and correlations
- 29:52Process improvements
- 32:15Summary and takeaways
- 34:04Audience Q&A part 1
- 40:58Audience Q&A part 2
- 43:22Audience Q&A part 3
- 47:25Contractual clauses
- 49:04Closing remarks
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